WFO Consulting provides expertise across a wide range of contact centre disciplines:

 

  • Workforce Management – Forecasting contact volumes, calculating FTE requirements, scheduling staff.
  • Reporting – Intra-day, daily, weekly, monthly performance reporting at the individual, team, and enterprise level.
  • Analysis – turning data into actionable information with a purpose.
  • IVR & Call Routing – providing your customers with the right experience, from basic menu options through to full self-service applications.
  • Strategic Planning – developing the long-range vision to ensure success now and into the future.

 

WFO Consulting works with some of Australasia’s largest organizations across a wide variety of business sectors, including:

  • Energy utilities
  • Banking
  • Telecommunications
  • Government Agencies
  • FMCG Sales
  • Betting

Contact Dr. John Bosomworth on 021 493 209

john@wfoconsulting.co.nz