WFO Consulting provides expertise across a wide range of contact centre disciplines:
-
Workforce Management – Forecasting contact volumes, calculating FTE requirements, scheduling staff.
-
Reporting – Intra-day, daily, weekly, monthly performance reporting at the individual, team, and enterprise level.
-
Analysis – turning data into actionable information with a purpose.
-
IVR & Call Routing – providing your customers with the right experience, from basic menu options through to full self-service applications.
-
Strategic Planning – developing the long-range vision to ensure success now and into the future.
WFO Consulting works with some of Australasia’s largest organizations across a wide variety of business sectors, including:
-
Energy utilities
-
Banking
-
Telecommunications
-
Government Agencies
-
FMCG Sales
-
Betting
Contact Dr. John Bosomworth on 021 493 209
john@wfoconsulting.co.nz
|
|